ProjectPilot
Terms and conditions
Last updated: 30 September 2026
1. Provider and scope
These terms and conditions govern the use of ProjectPilot between office4you.swiss GmbH, Mitteldorfstrasse 29, 3072 Ostermundigen, Switzerland (the “provider”), and its customers. The offering is intended for business and private customers. Individually agreed terms and the details of the selected subscription expressly agreed at contract formation take precedence. Mandatory legal provisions remain reserved.
1.1 Changes to these terms
The provider may amend these terms prospectively for objective reasons, in particular changes to legal or technical conditions. Changes must be reasonable for customers and must not unfairly alter the contractual balance of performance and consideration.
The provider notifies customers of material changes at least 30 days before their proposed effective date, by email or a personal notification in the application. The notice identifies the changes, effective date, objection deadline, consequences of not objecting and the right to terminate.
To the extent permitted by law, announced changes are deemed accepted if the customer does not object before the stated effective date and the notice expressly explains this consequence. For material changes, the customer may terminate extraordinarily by that date, effective when the changes take effect. Subscription fees already paid for the subsequent period will be refunded pro rata. If the customer objects in time without terminating, the previous terms continue until another agreement is reached; ordinary termination rights remain unaffected.
Price changes and material restrictions of agreed core services do not become part of the contract through silence alone. They require express agreement. Mandatory legal provisions remain reserved.
2. Subject of the contract
ProjectPilot is a browser-based project management and collaboration application. The scope of services is determined by the selected offering and its description at contract formation. Access is through app.projectpilot.swiss.
3. Trial period and contract formation
The free trial lasts seven days unless a different duration is stated at registration. It ends automatically and is not automatically converted into a paid subscription.
To continue on a paid basis, you must expressly subscribe and register a credit card. The selected offering, displayed price, billing interval and terms agreed when subscribing apply.
4. Prices and payment
Prices are stated in Swiss francs (CHF). The prices and payment terms displayed when subscribing apply. Monthly and annual subscriptions are available according to the offering. The provider is currently not liable for VAT and does not charge VAT.
Payments are processed through SumUp. Customers must keep payment and billing details up to date.
5. Term, renewal and termination
Monthly subscriptions renew automatically for one month and annual subscriptions for one year unless validly terminated. Termination conditions must be clearly agreed before the paid subscription is concluded.
For questions about termination, contact the provider at hallo@projectpilot.swiss. Statutory rights to extraordinary termination remain reserved.
6. Customer obligations
Customers protect their credentials and grant project access only to authorised people. They are responsible for lawfully using and being entitled to provide their content and personal data for processing. Unlawful content, misuse and attacks on the infrastructure are prohibited.
Customers are responsible for the lawfulness of the project content they enter, upload or share. Where they determine the purposes and means of processing personal data, they are responsible as controllers under data protection law. In particular, they must ensure they are entitled to process and disclose the data, inform data subjects where required and obtain any necessary consent.
This applies especially to sensitive personal data, such as health data or information about a person’s intimate sphere. Before entering such data, customers must check whether using ProjectPilot is suitable and lawful for that data and any applicable statutory or professional confidentiality obligations. They must limit content and access rights to what is necessary. This also applies to sharing with external participants and sending content to the AI feature.
The statutory data protection and data security obligations of office4you.swiss GmbH itself, in particular as a processor, remain unaffected.
6.1 Data backup and restoration
The customer is responsible for regularly backing up their data. Users with the Owner role can manually create backups and restore data through “Organisation management”. The customer ensures this function is used at appropriate intervals, backups are kept securely and their restorability is checked.
To the extent permitted by law, the customer waives claims against the platform operator, office4you.swiss GmbH, relating to data loss or missing, incomplete or unrestorable backups. This waiver does not apply to wilful misconduct, gross negligence or other claims that cannot be waived under mandatory law. The provider’s statutory data protection and security obligations remain unaffected.
6.2 Third-party claims relating to content
The customer indemnifies the provider against valid third-party claims arising from unlawful project content they have entered, uploaded or shared, to the extent the customer is at fault. This includes reasonable and necessary defence costs. Any contributory responsibility of the provider must be taken into account; mandatory law remains reserved.
The provider promptly informs the customer of such claims, allows reasonable participation in the defence and takes reasonable steps to mitigate loss. Admissions or settlements at the customer’s expense require their consent, which must not be unreasonably withheld.
7. Operation and availability
The provider operates ProjectPilot on a best-effort basis and strives for reliable operation. No specific availability, uninterrupted use or fixed response or recovery time is guaranteed. Maintenance, technical issues and events outside the provider’s control may temporarily affect use.
8. AI features
Where available for the project, AI features support work in ProjectPilot. Results may be incomplete or incorrect and must be checked for accuracy before use. Users remain responsible for decisions based on them. Data processing is described in the Privacy policy.
9. Liability
To the extent permitted by law, the provider’s liability is excluded, in particular for data loss, interruptions or unavailability of the application, indirect loss and lost profits.
Where liability has not already been validly excluded, it is limited per incident to the subscription fees actually paid by the affected customer in the twelve months before that incident. For all incidents in a calendar year, the aggregate cap is the highest amount calculated under this rule for any incident in that year.
Neither the exclusion nor the monetary limits apply to wilful misconduct, gross negligence or other mandatory liability. Mandatory consumer protection provisions remain reserved.
10. Data after the contract ends
Accounts, project content and related backups are deleted at the customer’s request, no later than one year after the subscription ends. This retention period does not entitle customers to continued access after the contract ends. Statutory retention obligations remain reserved. Further information is in the Privacy policy.
11. Applicable law and jurisdiction
Swiss law applies. Mandatory provisions, particularly consumer protection rules, remain reserved. For customers who are not consumers, Bern, Switzerland, is the agreed exclusive place of jurisdiction to the extent such an agreement is lawful. Mandatory statutory jurisdictions apply to consumers. The courts’ statutory subject-matter jurisdiction remains unaffected.
12. Contact
For questions about the contract or use, contact hallo@projectpilot.swiss.